Senior People Operations Manager
Kueski
People & HR, Operations
Guadalajara, Jalisco, Mexico
Posted on Mar 5, 2025
Purpose
We are looking for a detail-oriented and strategic People Operations Manager to optimize our HR systems, oversee benefits administration, and ensure compliance with labor laws and company policies.
Key Responsibilities
- HR Systems & Process Optimization: Manage and improve HRIS and related systems to boost efficiency and employee experience. Identify automation opportunities and partner with IT and vendors to ensure data accuracy and seamless integrations.
- Benefits Administration: Oversee benefits programs (health, retirement, wellness, leave), serve as the main employee contact, manage renewals, and lead education sessions to maximize employee understanding.
- Compliance & Policy Management: Ensure compliance with labor laws, maintain policies and handbooks, lead audits, and support employee relations in alignment with legal standards.
- Employee Relations & Terminations: Advise managers on performance and conflict resolution, lead termination processes, and ensure compliance with labor laws and internal policies. Collaborate with Legal and leadership on sensitive matters.
- Additional Responsibilities: Support onboarding/offboarding and stay current on HR trends, laws, and best practices to strengthen People Operations strategies.
Position Requirements (Experience & Competencies)
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 5+ years of experience in People Operations, HR systems, benefits administration, and compliance.
- Strong knowledge of HRIS platforms and experience managing HR tech stacks.
- Expertise in benefits administration, vendor management, and compliance with employment laws.
- Excellent analytical, problem-solving, and project management skills.
- Strong attention to detail and ability to work independently in a fast-paced environment.
- Exceptional communication and interpersonal skills.
- Highly collaborative team playerStrong communication skills, both written and verbalFluency in both Spanish and English
You’ll love working at Kueski because:
- We have a mission-driven culture focused on customer value, teamwork, humility, and integrity.
- Everyone is expected to have role clarity, career growth, and a personal development plan. Feedback and recognition is embedded in our company processes, systems, and practices.
- We ensure competitive salary, medical insurance, and wellbeing through ample and flexible time off as well as mental healthcare benefits. Everyone is an owner and eligible for competitive stock options with a company poised for success.
- We´re committed to building an inclusive and diverse team and we know this leads to incredible work.