Customer Service Analyst
Kueski
This job is no longer accepting applications
See open jobs at Kueski.See open jobs similar to "Customer Service Analyst" Angel Ventures.IT, Customer Service
Mexico City, Mexico
Posted on Friday, April 26, 2024
Purpose
Align, execute, and measure Kueski’s strategic plan through an in-depth analysis of customer experience as well as area outcomes. With the purpose of guaranteeing better results for the customer, as well as for the scalability and achievement of the company’s OKRs.
Key Responsibilities
- Support in the scalability of the operations team and use of tools aligned to customer service strategies
- Participate actively in the definition and implementation of customer service actions
- Generate pooled database level information with simple readings of operation metrics
- Document and update changes to the customer service strategy
- supervise the correct execution of the strategy
- Development of key reports that allow for clear and timely information for decision making
- Implement and monitor KPIs
- Generation and analysis of reports that allow the monitoring of the particular portfolio or segment, for the development of strategies
- Generation of queries in SQL, R, and/or Databricks to maximize the process of management, reporting, and sending campaigns
- Support for the company's OKRs to be achieved
- Propose and align the use of resources (economic, human, and technical)
- Analysis of different phenomena that may exist in operations
- Dashboard/Report generation (in Tableau)
- Creation and management of KPIs
Position Requirements
- 1 year experience in data analysis or a similar position
- Bachelor in Computer Science / Business Administration
- Office Package and Google Suite
- Analytical skills and problem solving
- Knowledge of customer service best practices, call center data, and contact strategy metrics
- Intermediate English
- Basic Knowledge: SQL (Information Extraction, Queries, Database combination)
- Basic knowledge of data visualization (Using Excel and/or Tableau)
- Basic database management
You’ll love working at Kueski because
- We have a mission-driven culture focused on customer value, teamwork, humility, and integrity
- Everyone is expected to have role clarity, career growth, and a personal development plan. Feedback and recognition are embedded in our company processes, systems, and practices
- We ensure competitive salary, medical insurance, and wellbeing through ample and flexible time off as well as mental healthcare benefits. Everyone is an owner and eligible for competitive stock options with a company poised for success
- We're committed to building an inclusive and diverse team and we know this leads to incredible work
Kueski: Where talent excellence improves Mexican lives
#LifeAtKueski #KueskiTalent
This job is no longer accepting applications
See open jobs at Kueski.See open jobs similar to "Customer Service Analyst" Angel Ventures.