Who we are?

At Clip, we are changing the way payments work in Mexico! We are empowering people to exchange value directly from a mobile device. This exciting opportunity is within our Media Organization.

We are seeking an CRM Specialist, this role will be responsible to collaborate with our Marketing and Product teams. This role will focus on enhancing our product-marketing processes and building long-lasting customer relationships. The specialist will be responsible for delivering, tracking, and optimizing communication messaging aimed at increasing conversion, retention, and loyalty.

The Role:

1. CRM Platform Management: Utilize and manage CRM platforms to optimize customer interactions. Propose new alternatives to ensure automated action-based customer campaigns, by understanding user event and property criteria through SDK and API events.

1. Data Analysis: Analyze campaign results and customer data to identify trends and opportunities.
2. Performance Optimization: Track and measure progress through A/B testing to continuously optimize performance.
3. Market Analysis: Monitor the competitive landscape and proactively identify opportunities to meet customer needs.
4. Reporting:Prepare and deliver reports to teams, summarizing key performance indicators and campaign effectiveness.
5. Engagement Strategies: Propose and implement new strategies to increase customer conversion and retention, by establishing AB testing processes.
6. Communication:
   -Effectively communicate with cross-functional teams.
   -Collaborate with colleagues to ensure a cohesive approach to customer relationship management.
   -Collaborate with marketing and product teams to develop marketing strategies focused on communication messaging through in-bound channels.

Ideal Candidate:

• 2-3 years as CRM specialist
  
• Knowledge in lifecycle customer communication
• Use of analytics tools such as : Google Analytics, Hubspot or other tracking platform.
• Use of CRM platforms such as Braze, Clevertap, Husbpot, Salesforce, Auronix.
• End to end AB Testing
• Analytical mindset
• Advance expertise in omni channel platforms
• Good spelling
• Advanced English
• SQL Basico- Plus

If you are unstoppable, creative, and have the skills we need, we want to talk to you!!
At Clip we embrace and honor the differences of our Clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential.
We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment.

Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen!If you are unstoppable, creative and have the skills we need, we want to hear from you!

Please consult www.clip.com.mx to learn more about our privacy notice.