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CH Agent Inbound

Clip

Clip

Mexico City, Mexico
Posted on Thursday, June 27, 2024

¿Quiénes Somos?

¡Payclip está cambiando la forma en que funcionan los pagos en México! Estamos capacitando a las personas para intercambiar valor directamente desde un dispositivo móvil. Clip permite a cualquier persona aceptar pagos con tarjeta, en cualquier momento y en cualquier lugar convirtiendo su teléfono inteligente o tableta en un terminal de tarjeta. Somos una startup FinTech de rápido crecimiento bien financiada. Somos los líderes en nuestro mercado y estamos acelerando para ampliar nuestro liderazgo y entrar en nuevos mercados.

El rol:

We are looking for a CH Agent Inbound to be part of this amazing and fast – growing fintech. If you are someone who goes out of their way to delight customers, with a passion for providing extraordinary service and who also focuses on detail and sticks to following policies and procedures, we are looking for you to be part of Customer Happiness. We want to count on your enthusiasm, your ability to analyze and to provide alternative solutions in all interactions with our clients. S/he should be able to step-back and communicate both the strategic and immediate implications on priorities. This candidate must have strong written and verbal communications skills.

Responsabilidades:

  1. Serve customers looking for solutions and support through Customer Happiness service phones.
  2. Provides basic technical support for readers' basic troubleshooting.
  3. Work on first-level cases responding by complying with the service levels established for each case.
  4. Raise special cases that require your supervisor's attention and follow up with the client.

Experiencia:

  1. Advocate to service, with an extraordinary vocation to help.
  2. Excellent oral and writing communication.
  3. Capable to manage tools to create and solve cases according to customer requests through a CRM.
  4. Proficiency with the use of Office and other technological tools and apps.
  5. Ability to learn about new technologies.

En Clip, estamos comprometidos con un lugar de trabajo diverso e inclusivo. Clip no discrimina bajo ninguna base de origen, género, identidad de género, orientación sexual, raza, discapacidad, edad u otro estado legal. Clip es un empleador que ofrece igualdad de oportunidades.

Si eres imparable, creativo y tienes las habilidades que necesitamos, ¡queremos saber de ti!

Consulte www.clip.com.mx para obtener más información sobre nuestro aviso de privacidad.