Who we are?

The E-Managed SR Excecutive specialist is responsible of retain and developing a large portfolio of merchants, mostly managed though massive communication tools. For this position is fundamental to get a deep understanding of the transactional and usage data, merchant´s needs, Clip´s Value Offer and use cases in order to identify opportunities and recommend growth strategies.

Education Level & Work Experience:

• Bachelor degree on business administration, marketing or related experience
• '+3 year in large portfolio management, customer success or sales
• Experience in setting up marketing campaigns through WhatsApp is desirable
• Advanced English leve

Key Responsibilities:

• Analyze and understand clients´ behavior and industry trends.
• Develop and execute maintenance, crossell and expansion strategies using WhatsApp, Emailing and Telemarketing campaigns
• Develop an effective strategy to prioritize clients and decide when is strictly necessary a 1:1 contact
• Ensure a great customer experience on every interaction with our products
• Manage inbound communications from whatsapp
• Attend to and resolve escalations made by the client
• Delivering reports on communication results and their effectiveness in terms of conversion

Technical knowledge:

• Stakeholder management
• Great organizational and Time management skills
• Team player
• Strong analytical skills
• Salesforce Marketing Cloud or Service Cloud
• Excellent spelling and writing.
• WhatsApp Campaigns Setup

At Clip we embrace and honor the differences of our Clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential.

We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment.

Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen!

Please consult www.clip.com.mx to learn more about our privacy notice.

If you are unstoppable, creative and have the skills we need, we want to hear from you!

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